Policies

Schedule an Appointment

CLICK HERE: Online booking for New and Existing Clients. 

There is a waiting list if you'd like to be notified of cancelations.  The calendar allows booking 20 days out.  If you would like to book for a future date, please email your request to [email protected]

You may be asked to come in 15-30 minutes before or after your initial booking time to reduce large gaps in the schedule. If there is room for another client to book, I would like to maximize my work time for them to do so.

Upon Arrival

Arrive No More than 10 minutes before your scheduled time. This allows recovery time after the previous client AND time to refresh and disinfect the treatment room and common area.

Silence your phone upon entering and refrain from phone conversations inside the suite as there may be a session in progress; please step outside the suite.

Have a seat in the waiting area. Help yourself to water /tea and a healthy snack.  Please use the restroom before your session begins.

Payment / Refunds

If you were manually booked by me, payment is due at the time of booking via cash, credit/bank card, square invoice, or Cash App $journeyanu; No personal checks.

No cash refunds. I will, however, honor an equal exchange (credit) for other services offered. Credits expire 6 months after the date received. I will allow a one-time credit transfer. To transfer your credit to another client, please email your request and include the person's full name and email address; the original expiration period applies after the transfer.

Discounted Series packages expire 1 (One) year after purchase.  Packages are by request only. Must be used by the purchaser.

Cancellations

You have 24 hours before your scheduled session to cancel without a fee; a $45 Convenience Fee.

Same-day cancellations ($45 Convenience fee), please Text or Email. I will also give notice if I have to cancel and do my best to get you back on the calendar as a priority.

Late Arrivals, if you are late, the time left will be used to its best advantage. Your session may be considered a No Show if you are more than 30 minutes late to accommodate the appointments that follow; I will call/text or email if this happens. Regardless of the treatment length actually given, you will be responsible for payment of the full session. If I am more than 15 minutes late for the appointment, you will be notified via call/text, or email. At this point, the client may choose to reschedule or use the remaining time and receive a discount, if the full time is not available due to time restrictions of the client or myself.

No Call No Show is considered a voluntary forfeit of your session; no communication within the first 15 minutes of the scheduled appointment. You could also be banned from booking services again if you are a repeat No Call No Show. 

If sick, please reschedule.  We recognize that both massage therapists and clients are vulnerable to infections and therefore ask clients to cancel appointments when they are feeling unwell. If you have any of the following contagious illnesses the massage session will need to be rescheduled. I will NOT perform services under any of the listed conditions: Diarrhea, Vomiting, Fever, Chicken Pox, Measles, Mumps, Meningitis, Hepatitis A, Conjunctivitis, Rubella, Head Lice, Impetigo, Influenza, Meningococcal Disease, Polio, Ringworm of the body, feet or scalp, Scabies, Thrush, Whooping Cough, Covid, and the Common Cold. 

Safety is our main priority. An emergency is a situation that poses an immediate risk. Self or Family/Home illness, accident, hospitalization, or death. Inclement weather is unsafe weather conditions. Please call/text or email if you need to cancel in the above cases.

Respect of Boundaries. Massage services are for therapeutic purposes only, any sexualized communication or behavior is immediate grounds for cancellation. The session will stop immediately and you will be asked to leave.  I will document the incident and you will be banned from booking services again.

Thank you!

By scheduling, you are indicating that you have read, understand, and accept Journey ANu policy. Thank you for your time and consideration. Your business is greatly appreciated.  Enjoy the Journey!