Policies



UPPON ARRIVAL

Please arrive No more than 10 minutes before your scheduled time. Silence cell phones upon entering. Have a seat in the waiting area and you will be greeted at your Scheduled session time (arriving early does not mean you will be seen early). 

First Time Guests AND Clients who have not visited in the past 6 months, please fill out the Massage Intake Form found on the table.
A Restroom is available while you wait to be greeted. Please help yourself to a healthy snack, water, tea, or other beverages that are provided; before and after your service.


CANCELLATION POLICY

You have 24 hours to Cancel/Reschedule without fee. Please make ALL Updates/Reschedules Online. You will receive a 48-hour Email reminder as well as a 24-hour text reminder. Also, add your scheduled date and time to your personal calendar.

I understand that unanticipated events happen occasionally in everyone's life. When you book an appointment that time is reserved for you. Missed appointments are costly in lost time and revenue, and it prevents me from providing services to other clients. In my desire to be effective and fair to all clients, the following policies are honored:

LATE ARRIVALS

If you are more than 15 minutes late, your session may be shortened in order to accommodate others whose appointments follow yours. I will determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for payment of the "full" session. ANu offers 60, 75, and 90 minute sessions. There is NO time taken away for medical overview, undressing and redressing.  Please be mindful and considerate of those to come after you; plan accordingly, be ready and on time.

NO SHOW / SAME DAY CANCELLATION

"No Call No Show" is considered a voluntary forfeit of your session, full price of paid funds/gift certificates/vouchers will be redeemed.
For Last Minute Cancellations, less than 24-hour notice, You Must cancel via TEXT ONLY at 9197042589. A Convenience  Fee of $25 is to be added to your next booking.


ILLNESS/ EMERGENCY/INCLEMENT WEATHER

If experiencing a cold, bad cough, flu, fever, or dizziness OR if you THINK you are coming down with something, PLEASE cancel via Text and reschedule online.  Your session MUST be rescheduled at least 72 hours AFTER symptoms subside; I will NOT perform services under any of the above conditions.

I will do my best to give advanced notice if cancelling due to illness, emergency or inclement weather and ask that you do the same.

GROUPON/LIVINGSOCIAL

If you have an Expired Vouche, there is a $25 Convenience Fee added at booking as your “Promotional Value” has expired.

ONLINE BOOKING

Sign In with User name and password for your personal account information, which includes purchased series package, gift certificate purchases, and store credits.

ANu’s Calendar allows bookings up to 5/6 weeks. Reoccurring scheduling is available, if you know you would like to have regualr sessions.

You must receive an Email Confirmation after booking, for your request to be valid.


MISC.

Gift Certificates Available Online
Couples massage sessions are NOT available; there is ONLY one therapist
Hot Stones will Not be used in ANY service in the hotter months
Cash & Debit/Credit Cards are Accepted - NO Personal Checks
Gratuity is not included in your treatment; however, it is greatly appreciated
Please TEXT or EMAIL ONLY any questions or concerns



Please understand that it is necessary to comply with policies in order for ANu to remain in operation and offer great services at reasonable prices. Please read each Service description in its entirety, so there are no misunderstandings.  By scheduling your massage, you are indicating that you understand and accept ANu’s policies.  Thank you for your time and consideration and please know that your business is greatly appreciated.


Enjoy The Journey!