Massage Policies



UPPON ARRIVAL

Please arrive No more than 10 minutes before your scheduled time. Silence cell phones upon entering. Have a seat in the waiting area and you will be greeted at your Scheduled session time (arriving early does not mean you will be seen early). 

First Time Guests AND Clients who have not visited in the past 6 months, please fill out the Massage Intake Form found on the table.
A Restroom is available while you wait to be greeted. Please help yourself to a healthy snack, water, tea, or other beverages that are provided; before and after your service.


CANCELLATION POLICY

You have 24 hours to Cancel/Reschedule without fee. Please make ALL Updates/Reschedules Online. You will receive a 48-hour Email reminder as well as a 24-hour text reminder. Also, add your scheduled date and time to your personal calendar.

I understand that unanticipated events happen occasionally in everyone's life. When you book an appointment that time is reserved for you. Missed appointments are costly in lost time and revenue, and it prevents me from providing services to other clients. In my desire to be effective and fair to all clients, the following policies are honored:

LATE ARRIVALS

If you are more than 15 minutes late, your session may be shortened in order to accommodate others whose appointments follow yours. I will determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for payment of the "full" session. ANu offers 60, 75, and 90 minute sessions. There is NO time taken away for medical overview, undressing and redressing.  I do my best to give each client a full session even if you are late, and often times I will go into my personal break to make sure of it.  Please be mindful and considerate of those to come after you; plan accordingly, be ready and on time.

NO SHOW / SAME DAY CANCELLATION

"No Call No Show" is considered a voluntary forfeit of your session, full price of paid funds/gift certificates/vouchers will be redeemed.
For Last Minute Cancellations, less than 24-hour notice, You Must cancel via TEXT ONLY at 9197042589. A Cancellation/Convenience  Fee of $30 is to be added to your next booking if you choose to rebook your inital session.

ANu has a waiting list for last minute cancellations and I would like to give those individuals as much advance notice as possible.
Last Minute Cancellations will be sent Only through the Email Market (to all who are subscribed to receive emails from Journey ANu). Last Minute Cancellation are for Existing Clients Only.


ILLNESS/ EMERGENCY/INCLEMENT WEATHER

If experiencing a cold, bad cough, flu or fever, OR if you THINK you are coming down with something, PLEASE cancel via Text and reschedule online.  Your session MUST be rescheduled at least 72 hours AFTER symptoms subside; I will NOT perform services under any of the above conditions.

I will do my best to give advanced notice if cancelling due to illness, emergency or inclement weather and ask that you do the same.

GROUPON/LIVINGSOCIAL

Groupon/Living Social sessions are for First Time Guests Only; shown in fine print of vouchers, Groupon/LivingSocial page via the website and Service description on the booking site. These are Marketing services, whereas ANu does not gain a profit. If you have purchased an additional voucher you have a few options. (#1) Gift your voucher to someone who has not visited ANu, (#2) Return/Refund your voucher to merchant in which you have purchased or (#3) Use voucher at ANu along with the $25 Expired Voucher/Convenience Fee to cover the loss of profit.
If you have an Expired Voucher; add on Convenience Fee at booking as your “Promotional Value” has expired and only worth the amount you’ve paid to go towards the Same service at its regular price.

ONLINE BOOKING

Sign In with User name and password for your personal account information, which includes purchased series package, gift certificate purchases, and store credit given.

Please book an adequate amount of time for your session. If you have more than 2 focus areas, you may want to book a longer session.
If adding on more than one Add On service, you may want to book a longer session as Add On Services do not include extra time but uses 5-7 minutes of your massage time.  I will work within my means with the time allotted.

ANu’s Calendar allows bookings up to 7 weeks. If you are not seeing any open sessions that fit your availability, please wait until more weeks are opened as well as checking back for cancellations.. Saturday availability is limited. Please book at least 3-4 weeks before your desired date. Reoccurring scheduling is available, if you know you would like to have regualr sessions.

If you do not receive an Email Confirmation after booking, your request may not have gone through the system. Please view your account activity to see if the booking went through.  If not, try again, as another client may have booked at the same time and altered the availability.


MISC.

Promotions and Special offers are shown under the Service Tab on the Booking site
Gift Certificates are also Available on the Booking site
Couples massage sessions are NOT available; there is ONLY one therapist
Prenatal massages are available - At least 12 weeks; please note # of weeks in Note to Provider section
Hot Stones will Not be used in ANY service in the months June - August
Cash & Debit/Credit Cards are Accepted - NO Personal Checks
Gratuity is not included in your treatment; however, it is greatly appreciated
Please TEXT or EMAIL ONLY any questions or concerns



Please understand that it is necessary to comply with policies in order for ANu to remain in operation and offer great services at reasonable prices. Please read each Service description in its entirety, so there are no misunderstandings.  By scheduling your massage, you are indicating that you understand and accept ANu’s policies.  Thank you for your time and consideration and please know that your business is greatly appreciated.


Enjoy The Journey!